Frequently Asked Questions
Everything you need to know about AIIMA Sports gear and services.
What is the typical shipping time for orders?
Standard domestic shipping takes 3-5 business days. International delivery times vary by location but generally arrive within 7-14 business days. You will receive a tracking number via email as soon as your order ships.
How do I ensure I am ordering the correct size?
We provide a comprehensive size guide on every product page. We recommend measuring yourself and comparing it to our charts, as sports performance gear is designed for a specific athletic fit.
What is your return policy for athletic equipment?
We offer a 30-day return policy for most items. Products must be in original, unused condition with tags attached. Please note that for hygiene reasons, certain items like compression wear and protective mouthguards cannot be returned once opened.
Do you offer team or bulk order discounts?
Yes, AIIMA Sports provides specialized pricing for schools, clubs, and professional teams. Please contact our sales department through the 'Bulk Orders' page for a customized quote.
Are your products covered by a warranty?
All AIIMA Sports equipment comes with a 6-month manufacturer's warranty against defects in materials and workmanship. This does not cover standard wear and tear from regular athletic use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay for eligible orders.